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14 Days Return Period Learn More

SUMMER SALE - UP TO 30% OFF ON EVERYTHING

Help & FAQs

If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email (below).

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! Yes, you can cancel your order if it has not yet been fulfilled. Please contact us via email for assistance.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United States and Canada.

How long will it take to receive my order?

Our products are made to order - so production starts on your product after the order is placed! We expect your order to be delivered within 1 to 3 weeks.

Returns and Refunds

How do I return a product?

Any products purchased from Maison Matta can be returned for a full refund (minus a $9.99 processing fee* per item) or exchanged with 14 days of the delivery date. To be eligible for a return, the original item must be in the new condition and returned without damage or stains / pet dander or fur / dirt or grass stains / signs of wear, washing, or improper care. Please note, shipping fees are non-refundable. 

How long will it take to receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, shipping fees are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@maisonmatta.com.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

Get in touch

Have questions about your order, or a general enquiry?