Please be advised that orders shipping to the United States are currently experiencing longer-than-usual delivery times. Currently, the estimated delivery time is 19–23 business days from the order date.

The delay is primarily due to recent changes in U.S. trade policy. In April 2025, the U.S. government eliminated the “de minimis” tariff exemption, which previously allowed imports valued under $800 to enter without duties. As a result, all shipments from overseas are now subject to import duties, regardless of value. This change has triggered increased customs inspections and stricter documentation checks, significantly slowing down the clearance process.

Right now, the estimated delivery time is 19–23 business days from the order date. During this time, UPS may not provide tracking updates until the package clears customs and is picked up from the warehouse, which can create the impression that the package is stalled or unfulfilled.

We understand how confusing and frustrating this can be. Please know that we are actively monitoring all shipments and working closely with our logistics partners to facilitate clearance and minimize delays wherever possible.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding during this challenging time.

We offer free standard shipping for checkout orders over 49 CAD before tax within Canada, and 49 USD before tax in the U.S. (excluding Alaska and Hawaii). 

We currently do not offer expedited shipping. If expedited shipping is needed, please include an email with your purchase information with requested shipping method and needed date of delivery.

We do not ship to P.O. Boxes (including APO and FPO) or the U.S. Territories.

We currently only deliver to Canada and United States.

If you reside in a different country, please email our Customer Care team at support@maisonmatta.com with your name and country. We will reach out once we begin shipping to your country.

All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.

Our products are made to order - so production starts on your product after the order is placed! We expect your order to be delivered within 1 to 3 weeks.

You can track any updates to your order here.

You can request a change to the shipping address only if your order has not been shipped. Once an order has been shipped, we cannot change the shipping address.

Maison Matta is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.